Department: Agency Relations and Programs
Job Title: Agency Relations Coordinator
Reports to: Director of Programs and Agency Relations
Full-time / Non-exempt / Salaried
The salary range for this position is $35,000 annually. Second Harvest also provides a generous benefits package inclusive of paid Health, Dental and Life Insurance for the employee. Employees may elect to participate in the Simple IRA retirement program, SHBB will match up to 3% of your salary. SHBB recognizes eleven paid holidays each year, and employees may earn sick leave and vacation time.
The Agency Relations Coordinator recruits, trains, and monitors partner agencies. Responsible for all documents, records and reports related to agencies, effectiveness in reaching goals, and outreach to communities. The Agency Relations Coordinator will be responsible for ensuring all Partner Agencies and are operating in outlined approved procedures and are being monitored in a timely manner. This position reports the Director of Programs and Agency Relations.
You will uphold our mission: Fighting Hunger, Feeding Hope
- Reviews applications of organizations requesting memberships, securing additional information as needed. Seeing each application through all aspects of the membership process.
- Performs site reviews of new agencies, existing agencies, and problem agencies; reviews or coordinates review of partner agencies on an annual basis; prepares written reports of findings; makes recommendations for continued service and/or changes in status with the Food Bank; develops follow-up plans for identified problems.
- Ensures all partner agencies report correct and accurate information. Analyzes reports and audits them against distribution to ensure accuracy and completeness. Monitors agency reporting and takes actions necessary to ensure monthly reports are submitted before new orders are placed.
- Schedules and performs new agency orientations and training sessions. Ensures training records and files are maintained.
- Actively recruit partner agencies.
- Provide technical assistance as needed to partner agencies.
- Investigate and follow up with complaints made against partner agencies.
- Understands and interprets applicable State and Federal Regulations and Laws and Feeding America rules.
- Must be able to travel throughout the Big Bend Region Area at times using personal vehicle.
- Investigates concerns and/or complaints against partner agencies.
- Attend required training outside of SHBB.
- Assist the Director of Programs and Agency Relations as needed.
- Other duties as assigned.
Required Qualifications (knowledge, skills, abilities, competencies)
- Bachelor’s degree or 4 years work experience in related field.
- Must be familiar with monitoring practices.
- Ability to organize and prioritize work and tasks.
- Pleasant, courteous, professional demeanor.
- Ability to work independently with minimum supervision.
- Attention to detail, accuracy, and timeliness.
- Computer proficiency in Microsoft Excel, Word, PowerPoint, and Outlook. The ability to both learn and use various software programs dealing with databases and inventory systems.
- The ability to communicate verbally and in writing in a clear, professional, and timely manner with those both inside and outside of the organization.
- Must be self-motivated and work well with people in a team environment, and have the ability to manage time and multiple projects.
- Must be able to work outside normal business hours as needed.
- Must be able to travel within our 11 counties several times per week.
- Must be willing to work some late afternoon and weekend hours as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel, crouch, and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How to apply
Interested candidates may apply with your cover letter and resume by emailing HR@Fightinghunger.org. This job opening post will remain open until the position is filled.