Non-Exempt Full-time

Position Summary

Meet with retail grocery stores and distribution centers on a regular basis, keeping them informed about the food bank’s programs, services, and donation guidelines.  Attend store meetings and training sessions. Facilitate the Agency Empowerment Program. Track, monitor and report donation progress to staff, donors, and others as appropriate. Develop and manage donor recognition and retention program for retail donors. The Retail Donor Specialist will collaborate with the rest of the Second Harvest team to uphold our mission to “Engage, Feed and Educate.”

Job Responsibilities

  • Manage and sustain current Store Donation Program donor relationships through visits, presentations, phone calls, emails, thank you letters, and other correspondence
  • Create and distribute donor thank you letters and other communication tools
  • Identify prospective donors; cultivate relationships and program support
  • Create and follow donor visitation schedule
  • Create toolkit to utilize when visiting donors and prospective donors
  • Create and maintain donor contact lists and files  
  • Coordinate with food bank transportation department to monitor and adjust donation pick-up schedule as necessary
  • Manage Agency Empowerment Program, matching partner agencies with donors for direct pick-ups, monitor and track results, address issues as necessary
  • Coordinate with Development Department to recognize and honor donors (i.e. social media posts, newsletters, media coverage, etc.)
  • Track, monitor and report donation progress to food bank staff, donors, and others as appropriate  
  • Respond timely to special needs and requirements of donors; troubleshoot problems preventing or hindering donor participation 
  • Assist in monitoring of donated product to ensure correct receipting  
  • Other duties as assigned.

Required Qualifications (knowledge, skills, abilities, competencies)

  • Four-year degree in a related field, or four years’ combined experience in a related field.  
  • Experience interacting with donors a plus
  • Experience in the retail industry a plus
  • Experience in a non-profit setting a plus 
  • Always represent the organization in a professional, pleasant, and courteous manner
  • Maintain positive public relations and exceptional customer service
  • Excellent project management skills; ability to organize and prioritize work and tasks 
  • Ability to work independently with minimal supervision
  • Attention to detail, accuracy, and timelines
  • Ability to communicate verbally and in writing in a clear, professional, and timely manner
  • Ability to travel within Big Bend service area 
  • Ability to travel statewide or nationally for trainings and conferences
  • Computer proficiency in Microsoft Excel, Word, PowerPoint, and Outlook. The ability to both learn and use various management information systems
  • Must possess a valid Florida Driver’s License and clean driving record

Compensation

The Retail Donor Specialist position is a Non-Exempt role with an hourly pay range of $19.23-$26.44. Second Harvest also provides a generous benefits package inclusive of paid health, dental and life insurance for the employee. Employees may elect to participate in the Supplemental Insurance and the Simple IRA program. SHBB recognizes 12 paid holidays each year, and employees receive a generous PTO allotment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, drive, and talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop; kneel, crouch, and taste or smell.  The employee must regularly lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.  

Work Environment

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How to Apply

Qualified applicants may submit your resume and cover letter by C.O.B 5p.m, Friday, December 09, 2022 to HR@fightinghunger.org