Position Summary

The SNAP Outreach Coordinator will provide face-to-face or telephonic guidance and assistance with electronic SNAP benefits applications to low-income neighbors at a variety of convenient locations throughout our 16-county service area. The SNAP Outreach Coordinator provides guidance and understanding of benefits and acts as a liaison for future neighbor follow up and communications. This position also provides leadership and assistance to the organization by maintaining up-to-date knowledge and understanding of programming and policy issues related to the Supplemental Nutrition Assistance Program (SNAP) and a general awareness of other benefits, human services, and related knowledge for referral and educational purposes. You will uphold our mission: to advance change by feeding the hungry and educating and engaging the community in the fight to end hunger.

Position Responsibilities

1.       Maintain a positive work attitude by acting and communicating in a manner conducive to good interpersonal relations (e.g., helpful, courteous, pleasant) with neighbors, all public, co-workers and managers, in accordance with the spirit of Second Harvest of the Big Bend’s mission.

2.       Complete initial SNAP benefits training and maintain training needed to remain up-to-date with the Florida Department of Children and Families’ requirements.

3.       Creates and nurtures relationships with SNAP case workers located at the local DCF office.

4.       Secure strategic locations where services to individuals/ families are provided to maintain a full and productive outreach calendar such as Farmer’s Markets, Agencies, Community Centers, Senior Centers, etc.

5.       Provide screening and SNAP application assistance to neighbors, both in person and via phone.

6.       Perform neighbor follow up as needed for successful application completion, including, but not limited to preparing and submitting neighbor applications.

7.       Coordinate, promote, and conduct SNAP Outreach to underserved and target populations.

8.       Submit and maintain accurate case data.

9.       Advocate in reducing barriers that currently hinder SNAP enrollment.

10.   Attend SNAP meetings and webinars, as required.

11.   Assist with education community partners and staff about SNAP and its importance to our neighbors and the community.

12.   Follow procedures necessary to maintain strict neighbor confidentiality.

13.   Create a SNAP Outreach training to teach Agency Partners how to provide this service.

14.   Create a SNAP Program Manual and maintain updates.

15.   Track and report SNAP-related metrics and key program deliveries.

16.   Work across departments to support and integrated approach to decreasing service gaps.

17.   Implement and analyze evaluation measures.

18.   Collaborate with other members of the Programs Department on various projects including the pursuit of funding opportunities.

19.   Represent Second Harvest of the Big Bend in community-based meetings.

20.   Supervise and coordinate AmeriCorps VISTA member or volunteers supporting SNAP Outreach Coordinator project.

21.   Must be able to travel throughout the Big Bend Region area if company car is not available.

22.   Other duties as assigned.

Required Qualifications (knowledge, skills, abilities, competencies)

1.       Bachelor’s degree or 4 years work experience in related field.

2.       Ability to organize and prioritize work and tasks.

3.       Pleasant, courteous, professional demeanor.

4.       Ability to work independently with minimum supervision.

5.       Attention to detail, accuracy, and timeliness.

6.       Computer proficiency in Microsoft Excel, Word, PowerPoint, and Outlook. The ability to learn and use various software programs dealing with databases and inventory systems.

7.       Must be self-motivated and work well with people in a team environment, and have the ability to manage time and multiple projects.

8.       Must be flexible with schedule when issues or emergencies arise.

9.       Must be willing to assist in disaster response (i.e. Hurricanes, floods, pandemics, etc.).

10.   Must be able to travel within our service area several times per week.

11.   Must be willing to work some late afternoon, night, and weekend hours as needed

12.   Bilingual in Spanish/English is preferred.


The SNAP Outreach Coordinator position is a Non-Exempt role with an hourly pay of $17.50-$19.88 commensurate upon experience. Second Harvest also provides a generous benefits package inclusive of paid health, dental and life insurance for the employee. Employees may elect to participate in the Supplemental Insurance and the Simple IRA program. SHBB recognizes 12 paid holidays each year, and employees receive a generous PTO allotment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop; kneel, crouch, and taste or smell.  The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.   

Work Environment

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

How To Apply

Qualified applicants may submit your resume and cover letter to HR@fightinghunger.org by 5pm, Friday, March 24, 2023.

To be considered for this position both your resume and cover letter must be submitted